Returns, Exchanges & Refunds Policy

1. Overview

At HuMin, we stand behind the quality of our products and want you to feel confident when ordering from us.

We offer 30-day returns on unopened products, provided the product is unused, still sealed, and in its original condition.

2. 30-Day Returns

You may request a return within 30 days of delivery if:

• The product is unopened and unused

• The original seal and packaging are intact

• The product is in its original, resalable condition

Unless the return is due to an error on our side or a damaged product, the customer is responsible for the return courier costs.

Once the returned product has been received and inspected, any approved refund will be processed back to the original payment method.

If you purchased multiple products and only one has been opened, the remaining unopened products may still be returned provided they meet the conditions above.

3. Opened or Used Products

For health, hygiene, safety and product-integrity reasons, we cannot accept returns of products that have been opened or used unless there is a genuine product-quality or safety concern.

Any quality or safety concern will be assessed individually, and we may request photographs, batch information or other relevant details before approving a replacement or refund.

4. Exchanges

If you ordered the wrong HuMin product and it remains unopened, unused and sealed, you may request an exchange within 30 days of delivery.

The customer is responsible for any courier costs associated with an exchange unless the incorrect product was supplied by HuMin.

5. Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

Once confirmed, we will arrange a replacement at no additional cost to you.

6. Incorrect Orders

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Where the error was made by HuMin, we will arrange collection where necessary and send the correct product at our cost.

7. Refund Processing

Approved refunds are processed once the returned product has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund reflects in your account.

8. How to Request a Return

To request a return, exchange, replacement or refund, please contact us with your order number, product details and reason for the request.

HuMin Customer Support
Email: support@hu-min.co.za
Telephone: 044 203 5453
Address: 11 Jones Street, Oudtshoorn, 6620

You can also contact us through the Live Chat on our website.